Marcel Barrera

Marcel is a strategic customer experience executive with a commitment to helping clients solve some of the toughest challenges impacting growth, marketing, sales, customer experience, digital engagement, and operations.

He believes digital engagement and customer centricity are not only the standard for how companies engage consumers but believes more than ever, the human aspects of service experiences are hyper-critical to how businesses will differentiate themselves amongst the marketplace.‍

Prior to joining Anuj, Marcel was a Specialist Master at Deloitte where he led engagements for clients surrounding service transformation, CRM, and customer experience. Marcel has spent time at Accenture as well as Cognizant where he led the creation and framework for digital customer experience offerings and L'Oreal as a strategic leader for their Active Cosmetic Division providing acumen and guidance in consumer operations strategy and customer experience.

Marcel holds a Bachelor of Science in Business Administration with a minor in Marketing and received his MBA from the University of Phoenix. Marcel has spent over 20 years helping businesses meet the ever-changing demands of cross-industry customer expectations.

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