serviceMob is an award-winning software company focusing on data ontologies + analytics for customer service industries to improve agent performance, optimize cost to serve, and increase customer satisfaction.
Better scheduling accuracy based on forecasting metrics
Accuracy at the 15-min levels for forecasted demand
Contacts per customer for phone reduced from 3.2 to 1.8
Clients experienced improved Shift Optimization
Get faster service intelligence and have historical/current performance data delivered at the speed of your business.
Analyze the support journey with precision to identify opportunities for contact reduction, improve CSAT, and NPS.
Gain unmatched visibility into customer service performance from the individual agent to the entire operation to drive better support outcomes.
serviceMob's expertise is unparalleled in the world of service and support. We unify the data of service across all platforms, allowing you a single solution to manage your analytics for service and support.
Measure performance of individual agents across the whole operation to improve business effectiveness and increase customer satisfaction.
Determine true Resolution sequenced across the customer support journey, unveiling a whole host of new KPIs based on customer effort.
Predict future contacts by using the best of breed machine learning, incorporating our exclusive KPIs to better align capacity to meet demand.
Obtain in-depth expertise, helping you optimize your analytics, processes, and technology to drive better support outcomes.
With granularized precision, agents not only see their contact efficiency, but now understand their effectiveness at reducing contacts and improving service outcomes.
Know who to coach and why, improving the speed at which service/support leadership teams coach and develop frontline agents and their supervisors.
Monitor and retain continuous intelligence around the service journey to protect LTR, Churn, NPS, CSAT, and Gross Margin.
serviceMob is software agnostic - meaning we don't care which specific systems you use. We believe that data contains a wealth of insights and knowledge, but it tends to be scattered across many different systems, making it difficult to analyze. serviceMob gains a comprehensive view of operations by integrating with every essential customer service software tool in order to unify all of the data of service and, most importantly, uncover the wealth of data for analytics.
We are SOC 2 Compliant, which means we are certified and meet the highest standards of data privacy and security protocols