Customer Service & Support Analytics Platform

serviceMob is an AI-powered data ontology and analytics platform designed specifically for Customer Service & Support across every industry. serviceMob delivers what no software in the tech mirage can…end-to-end analytics for service/support which reduces contact demand and improves CSAT & NPS.

Proven Results
Saved in Operation Costs

Better scheduling accuracy based on forecasting metrics

Increase in Occupancy

Accuracy at the 15-min levels for forecasted demand

Reduction in Contact Rate

Contacts per customer for phone reduced from 3.2 to 1.8

Reduction in Abandon Rate

Clients experienced improved Shift Optimization

Why servicemob

Comprehensive Service & Support Insights

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Continuous Service Intelligence

Get faster service intelligence and have historical/current performance data delivered at the speed of your business.

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Actionable Analytics

Analyze the support journey with precision to identify opportunities for contact reduction, improve CSAT, and NPS.

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Executive to Agent-Level Reporting

Gain unmatched visibility into customer service performance from the individual agent to the entire operation to drive better support outcomes.


A robust set of products

serviceMob's expertise is unparalleled in the world of service and support. We unify the data of service across all platforms, allowing you a single solution to manage your analytics for service and support.

Performance Management

Measure performance of individual agents across the whole operation to improve business effectiveness and increase customer satisfaction.

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Customer Effort Analytics

Determine true Resolution sequenced across the customer support journey, unveiling a whole host of new KPIs based on customer effort.

Forecasting & Shift Optimization

Predict future contacts by using the best of breed machine learning, incorporating our exclusive KPIs to better align capacity to meet demand.

Expert Advisory Services

Obtain in-depth expertise, helping you optimize your analytics, processes, and technology to drive better support outcomes.

Ready to get started? Book a demo today

Frontline to Executive Insights

Designed to create accountability

Agent Scorecard

With granularized precision, agents not only see their contact efficiency, but now understand their effectiveness at reducing contacts and improving service outcomes.


Know who to coach and why, improving the speed at which service/support leadership teams coach and develop frontline agents and their supervisors.


Monitor and retain continuous intelligence around the service journey to protect lifetime return, Churn, NPS, CSAT, and Gross Margin.


Award-Winning Technology


Integrated with the tools you love + more

serviceMob is software agnostic - meaning we don't care which specific systems you use. We believe that data contains a wealth of insights and knowledge, but it tends to be scattered across many different systems, making it difficult to analyze. serviceMob gains a comprehensive view of operations by integrating with every essential customer service software tool in order to unify all of the data of service and, most importantly, uncover the wealth of data for analytics.

Security Trusted

Committed to the highest standards

We are SOC 2 Type 2 Compliant, which means we are certified and meet the highest standards of data privacy and security protocols