AI Powered Experiential Analytics For Service & Support
serviceMob is an AI-powered analytics platform designed specifically for Customer Service & Support for any industry. Our platform quantifies the customer experience in your data so you can actually optimize the service experience algorithmically. From frontline metrics to analytics models - serviceMob is the experience optimization suite for the modern service / support center.
Reduce Product / Service Issues - Extracted Rework
Experiential Forecasting with Accuracy +/- 3% at IWP level
New Metrics - Contacts Per Resolved Experience (CPR)
Clients experienced improved Shift Optimization
Comprehensive Service & Support Insights
Continuous Service Intelligence
Focus with clarity on the most painful and prevalent issues facing frontline agents and prioritize the opportunities with business units causing the demand.
Actionable Analytics
Analyze the support journey with precision to identify opportunities for contact extraction, reductions to churn, and improvements to gross margin.
Executive to Agent-Level Reporting
Gain unmatched visibility into customer service performance from the individual agent to the entire enterprise to improve Average Minutes Per Resolved Experience AMP(x).
A robust set of products
serviceMob sits on top of all the technology (often referred to as the Franken-Stack) of service/support centers. We unify the data of service across all platforms, allowing you a single solution to manage your analytics for service and support.
Performance Management
Measure performance of individual agents across the whole operation to improve business effectiveness and increase customer satisfaction.
Customer Effort Analytics
Determine true Resolution algorithmically across the customer support journey, unveiling a whole host of new KPIs based on customer effort.
Forecasting & Shift Optimization
No WFM tool can see repeat contacts and are unable to model their data experientially. Our forecasting is +/- 3% as a result of our experiential forecasting.
Expert Advisory Services
Obtain in-depth expertise, helping you optimize your analytics, processes, and technology to drive better support outcomes.
Ready to get started? Book a demo today
Designed to create accountability
Smart KPIs / Agent Scorecard
With granularized precision, agents not only see their contact efficiency, but now understand their effectiveness at reducing customer effort and improving service outcomes
Performance Management
Know who to coach and why, improving the speed at which service/support leadership teams coach and develop frontline agents and their management teams.
Executive/Enterprise
Monitor and retain continuous intelligence around the service experience to protect Lifetime Revenue, Churn, NPS, CSAT, and Gross Margin.
Award-Winning Technology
Integrated with the tools you love + more
serviceMob is software agnostic - meaning we don't care which specific systems you use. We believe that data contains a wealth of insights and knowledge, but it tends to be scattered across many different systems, making it difficult to analyze. serviceMob gains a comprehensive view of operations by integrating with every essential customer service software tool in order to unify all of the data of service and, most importantly, uncover the wealth of data for analytics.
Committed to the highest standards
We are SOC 2 Type 2 Compliant, which means we are certified and meet the highest standards of data privacy and security protocols
