ServiceMob's Policies


Privacy Policy

Last updated: March 7, 2024

This License and Services Agreement (this “Agreement”), dated as of the date set forth above, (the “Effective Date”), is by and between ServiceMob, Inc. (“ServiceMob”), and the Customer set forth above. (“Customer”).

serviceMob Privacy Policy
Protecting your private information is our priority at serviceMob. This statement of Privacy applies to serviceMob.com, and serviceMob Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to service mob Inc. Include servicemob.com and serviceMob. The serviceMob website is a analytics and insights site. by using the service mob website, you consent to the data practices described in this statement. ‍

Collection of your personal information
We do not collect any personal information about you unless you voluntarily provided it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: ( a ) registration for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; ( c ) signing up for special offers from selected third party; ( d ) sending us an e-mail message; (e) submitting your credit card or other payment information when ordering or purchasing products and services. To which we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non- personal information in the future.

Sharing information with third parties
serviceMob does not sell, rent or lease its customers list to third parties.serviceMob May share data with trusted partners to help perform statistical analysis, send you e-mail or postal mail, provide customer support, or arrange for deliveries. As such all third parties are prohibited from using your personal information except to provide these services to serviceMob, and they are required to maintain the confidentiality of your information.serviceMob May disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: ( a ) confirmed to the edicts of the law or to comply with legal process served on service mob or the site; ( b ) protect and defend the rights or property of serviceMob: and/or ( c ) act under exigent circumstances to protect the personal safety of users of serviceMob, for the public.  

Automatically collected information
Information about your computer hardware and software may be automatically collected by serviceMob. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the serviceMob website.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or Privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the Privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information
serviceMob Secures your personal information from unauthorized access, used, or disclosure. Servicemob uses the following methods for this purpose

  • SSL Protocol
  • Encryption at rest:
    • On databases
    • On all of our servers
  • Encryption in transit
  • VPN is encrypted for all local development
  • Customer isolation
  • Independent databases with firewalls per customer to prevent the wrong data from being accessed
  • Independent app services per customer so nothing is shared

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the secure sockets layer (SSL) protocol.We strive to take appropriate security measures to protect against unauthorized access to or alterations of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: ( a ) there are security and Privacy limitations inherent to the Internet which are beyond our control; and ( b ) security, integrity, and Privacy of any and all information and data exchange between you and us through this site cannot be guaranteed.

Right to Deletion  
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfilled the terms of written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; Or prosecute those responsible for that activity;
  • Debug to identify repairs that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise his or right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy  Act;
  • Engage in public or peer- reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and Privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with a;
  • Comply with an existing legal obligation;
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
  • Complete the transaction for which the personal information was collected, fulfilled the terms of written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; Or prosecute those responsible for that activity;
  • Debug to identify repairs that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise his or right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy  Act;
  • Engage in public or peer- reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and Privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with a;
  • Comply with an existing legal obligation;
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children under Thirteen serviceMob does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent regarding him for permission to use this website.

E-mail Communications
From time to time, serviceMob make contact you via e-mail for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys and/or other general communication.If you would like to stop receiving marketing or promotional communications via e-mail from serviceMob, you may opt out of such communications by submitting an e-mail request to security@servicemob.com.

External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this statement
serviceMob reserves the right to change this Privacy Policy from time to time period we will notify you about significant changes in the way we treat personal information by sending a notice to the primary e-mail address specified in your account, by placing a prominent notice on our website, and/ or by updating any Privacy information. Your continued use of the website and or services available after such modifications will constitute:  (a) acknowledgement of the modified Privacy Policy; And (letter b ) agreement to abide and be bound by that Policy.

Contact Information
serviceMob, Inc. 200 Spectrum Center Dr. Suite – 300
Irvine, CA 92618
Email Address: security@servicemob.com
Effective as of March 7, 2024

Terms of Service

Last updated: March 7, 2024

This License and Services Agreement (this “Agreement”), dated as of the date set forth above, (the “Effective Date”), is by and between ServiceMob, Inc. (“ServiceMob”), and the Customer set forth above. (“Customer”).

Definitions

(i) “Confidential Information” means all proprietary information, financial information and other commercially valuable or sensitive information, including embodiments of Know-How and information regarding Know-How, including algorithms, research and development, methods, technical data, designs, graphs, drawings, devices, models, specifications, customer and supplier lists, pricing and cost information and business and marketing plans and proposals and any other materials or information which a Party has identified as or a Party should know is regarded as confidential, proprietary or of a commercially sensitive nature by the other Party. Confidential Information does not include: (a) information which is lawfully in the public domain prior to its disclosure to the receiving Party by the disclosing Party; (b) information which enters the public domain after its disclosure to the receiving Party by means other than an unauthorized disclosure of such information by any person; (c) information which is or becomes lawfully available to the receiving Party from a third party who has the proper authority to disclose such information to the receiving Party on a non-confidential basis; and (d) information which is already rightfully known or independently created by the receiving Party (as shown by its written record) prior to the date of disclosure. Information is not in the public domain unless it is lawfully available to the general public from a single source without restriction on its use or disclosure. Specific information is not considered to be in the public domain if only a general embodiment or description of such information is available in the public domain.

(ii) “Customer Data” means any data or information of Customer, including Personal Data, submitted to the Software by Customer.

(iii) “Deliverables” means anything specifically identified as a “Deliverable,” including the tangible embodiments of any information, reports, specifications, drawings, statistics, data, maps, artwork, creative materials, diagrams, plans, conclusions, and recommendations.

(iv) “Documentation” means any supporting user, administrative, training or technical documentation, made available by ServiceMob and related to the Software.

(v) “Intellectual Property Rights” means all proprietary, industrial and intellectual property rights, under the law of any jurisdiction or rights under international treaties, both statutory and common law rights, including: (a) utility models, supplementary protection certificates, statutory invention registrations, patents and applications for same, and extensions, divisions, continuations, continuations-in-part, reexaminations, and reissues thereof; (b) trademarks, service marks, trade names, slogans, domain names, logos, trade dress, and other indicia of source (including all goodwill associated thereof), and registrations and applications for registrations thereof (“Trademarks”); (c) copyrights, moral rights, database rights, mask work rights, other rights in works of authorship and registrations and applications for registration of the foregoing; and (d) trade secrets, know-how, and rights in confidential information, including designs, formulations, concepts, compilations of information, methods, techniques, procedures, and processes, whether or not patentable (“Know-How”).

(vi) “Personal Data” means any information or data that identifies or could reasonably be used to identify a natural person, including: a person’s first and last name, home or other physical address, telephone number, fax number, email address or other online identifier, Social Security number or other third-party issued identifier (including state identification number, driver’s license number, or passport number), biometric data, health information, credit card or other financial information (including bank account information), and IP address, geolocation information, cookie information, or any other device-specific number or identifier.

(vii) “Services” means any services provided by ServiceMob to Customer and as specifically set forth above.

(viii) “Software” means any customer service interaction software owned by ServiceMob and which Customer is given a right to use under this Agreement.

(ix) “Subscription Term” the term set forth above during which Customer may exercise its License rights as set forth in Section 2.B

  1. Services, License and Maintenance.
  2. Services. Subject to Customer’s payment of all Fees, ServiceMob shall provide the Services and, if applicable, Deliverables, to Customer as described above. Customer must identify in writing any defects or deficiencies to Deliverables within ten (10) days of delivery, otherwise the Deliverables will be deemed accepted. Unless otherwise agreed, ServiceMob shall have thirty (30) days to correct such defects or deficiencies.
  3. License. Subject to Customer’s payment of all Fees, ServiceMob hereby grants Customer a limited, nonexclusive, nonsublicensable, nontransferable, license, during the Subscription Term, to use the Software (the “License”).
  4. Maintenance and Support. Subject to Customer’s payment of all Fees, ServiceMob shall provide Customer maintenance and support during the term of this Agreement, including includes periodic updates to the Software (“Maintenance”). ServiceMob will use commercially reasonable efforts to maintain the Software and to respond to technical issues identified by Customer regarding the Software; provided, however, that if Customer makes and modifications to the Software or any component thereof, or modifies or replaces internal software or systems of Customer that affect the usability or performance of the Software, ServiceMob has no duty to provide Maintenance as to any defects or errors caused by such modifications. New Services may be required to remedy such defects or errors, and additional fees may apply to such Services.
  5. Fees & Payment. As set forth above, Customer shall pay ServiceMob the following fees: (i) a Services fee, (ii) a monthly License fee, and (iii) a monthly Maintenance fee (collectively, the “Fees”). ServiceMob will invoice Customer monthly and Customer shall pay the invoiced Fees within thirty (30) days. If any undisputed amounts are not received when due: (i) Customer shall pay interest at the maximum lawful rate, and (ii) ServiceMob has the right to interrupt the Services and Customer’s access to the Software. Customer acknowledges that the Fees as set forth above are subject to change, and that such Fees may assume a certain scope (e.g. usage volume of the Software). Changes in market conditions may require ServiceMob to increase Fees; provided that ServiceMob will give Customer reasonable advanced notice prior to any such change taking effect.
  6. Restrictions on Use of Software. Except as expressly permitted in this Agreement, Customer shall not, and shall not allow any person to: (i) decompile, disassemble, or otherwise reverse engineer the Software or Software or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming interfaces of the Software by any means whatsoever; (ii) distribute, sell, rent, lease or use the Software (or any portion thereof) for time sharing, hosting, service provider, or like purposes; (iii) modify, translate or create derivative works of any part of the Software; or (iv) attempt to circumvent or disable any security mechanism that protects the Software against unauthorized use.
  7. Ownership. Customer agrees that the Software and Documentation, all data contained therein (other than Customer Data), and any and all modifications, and enhancements, and all Intellectual Property Rights or other rights associated with the Software and Documentation are proprietary to ServiceMob, and title to them shall remain exclusively in ServiceMob. Title to Customer Data shall remain with Customer, provided that ServiceMob may use any aggregated or anonymized Customer Data, or any other data submitted to or processed by the Software, for its internal business purposes, including improving the Software. In no event will any Deliverables be deemed a “work made for hire” under applicable law, and ownership and title to such Deliverables, including all Intellectual Property Rights therein, shall vest in ServiceMob. To the extent Customer acquires any right, title or interest in the Deliverables or any aspect of the Software, Customer hereby assigns all right, title or interest, including Intellectual Property Rights, to ServiceMob in and to such Deliverable(s) or such aspect of the Software. Each Party retains title to its Trademarks, provided that Customer hereby grants ServiceMob a perpetual, irrevocable, worldwide, non-exclusive, non-transferable and fully paid-up license to use Customer’s Trademarks that are incorporated into the Software and as necessary to provide the Services.
  8. Customer’s Responsibilities. Customer is responsible for ensuring that all software and systems owned by or licensed to Customer that interact with the Software (“Customer Systems”) are connected, functioning, and maintained. Maintenance will not include such Customer Systems, and Customer acknowledges that ServiceMob is not liable for any failures, errors or defects in Customer Systems. Customer represents and warrants to ServiceMob that Customer has obtained (i) all c onsents (if any) required to grant ServiceMob the right to use and/or access any

Terms of Service

Customer Systems or any third party hardware or software in connection with providing the Services and the Software above, and (ii) all other consents, permits, licenses and other approvals required to permit ServiceMob to perform its obligations and to permit ServiceMob to provide the Services and the Software.

  1. Confidentiality. Each Party agrees to hold in strictest confidence all Confidential Information of the other Party that is exchanged under this Agreement; provided that either Party may disclose to its employees on a need-to-know basis the Confidential Information of the other Party, so long as such employees are bound by confidentiality obligations no less restrictive that in this Agreement. Notwithstanding the foregoing, ServiceMob may issue public releases concerning this Agreement, and ServiceMob may use Customer’s Trademarks in such public release. The Parties’ obligations of confidentiality under this Agreement shall survive termination of this Agreement and for a period of three (3) years thereafter.
  2. Term, Termination and Renewal. The term of this Agreement is as contemplated above, unless terminated earlier by either Party under any of the following provisions: (i) either Party may terminate Services under this Agreement by providing ninety (90) days written notice to the other Party, (ii) in the event either materially breaches this Agreement, the other Party shall give written notice, and, if the breaching Party has not cured the breach within thirty (30) days of the notice, the other Party will have the right to terminate this Agreement, and (iii) ServiceMob may terminate this Agreement if Customer makes a general assignment for the benefit of creditors, file a voluntary petition of bankruptcy, suffer or permit the appointment of a receiver for its business or assets, becomes subject to any proceedings under any bankruptcy law, have liquidated Customer’s business voluntarily or otherwise, or similar.
  3. Effect of Termination. TERMINATION SHALL NOT RELIEVE CUSTOMER OF CUSTOMER’S CONFIDENTIALITY OR PAYMENT OBLIGATIONS. Upon termination of this Agreement, (i) Customer shall immediately cease all use of the License; and (ii) each Party shall return or destroy, at the discretion of the other Party, all Confidential Information of the other Party in its possession or control.
  4. Collection of Personal Data. During and in connection with Customer’s use of the Software, to the extent Customer Data contains Personal Data, ServiceMob may collect and use such Personal Data as necessary to provide the Software Services to Customer. Customer agrees that ServiceMob may share Personal Data contained in Customer Data, with third parties only as follows: (i) when ServiceMob has Customer’s permission or consent to share such Personal Data; (ii) if it is necessary to share such Personal Data in order to investigate, prevent or take action regarding a violation of law, a violation of this Agreement, or technical problems and malfunctions in computer systems and networks that support the Software; (iii) in response to a request under applicable law or court order; or (iv) in an aggregated and/or anonymized form that does not identify particular individuals. Customer also agrees that ServiceMob may use and share such Personal Data contained in Customer Data in an aggregated and/or anonymized format for ServiceMob’s internal business purposes.
  5. Disclaimer of Warranties. SERVICEMOB DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE SOFTWARE, SERVICES, LICENSE, AND MAINTENANCE (“PRODUCTS”), WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. THE PRODUCTS ARE PROVIDED “AS IS.” SERVICEMOB DOES NOT WARRANT THAT THE PRODUCTS WILL BE UNINTERRUPTED, ERROR FREE, ACCURATE, CONTINUOUSLY AVAILABLE, FREE OF HARMFUL COMPONENTS, OR COMPLETELY SECURE. ALTHOUGH SERVICEMOB HAS TAKEN CERTAIN MEASURES REGARDING THE DATA SECURITY OF THE PRODUCTS, SERVICEMOB CANNOT GIVE ANY REPRESENTATION OR WARRANTY AS TO THE ABSOLUTE SECURITY OF THE DATA TRANSMITTED USING THE SOFTWARE, INCLUDING ANY CUSTOMER DATA, AND CANNOT GIVE ANY GUARANTEE THAT SUCH DATA WILL NOT BE COMPROMISED.
  6. Limitation of Remedies and Damages. IN NO EVENT SHALL SERVICEMOB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, RELIANCE, OR COVER DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE, INCURRED BY EITHER PARTY OR ANY THIRD PARTY, EVEN IF

SERVICEMOB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, SERVICEMOB’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT FOR ANY REASON SHALL BE LIMITED TO THE TOTAL AMOUNT OF LICENSE AND MAINTENANCE FEES PAID BY CUSTOMER TO SERVICEMOB UNDER THIS AGREEMENT IN THE TWELVE MONTHS PRECEDING SUCH LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THESE LIMITATIONS AND EXCLUSIONS WILL APPLY REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING SOLE OR CONCURRENT NEGLIGENCE), BY OPERATION OF LAW OR OTHERWISE. LIABILITY FOR DAMAGES SHALL BE LIMITED AND EXCLUDED, EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE.

  1. Entire Agreement; Amendment. The Parties agree that this Agreement is the complete and exclusive agreement between the Parties that supersedes all prior and contemporaneous proposals, understandings, and agreements, oral and written, between the Parties relating to the subject matter hereof. This Agreement may not be modified except in a writing executed by both Parties.

  1. Additional Terms. The laws of the State of California shall govern this Agreement and performance under this Agreement without regard to its conflict of laws provisions. Venue shall lie exclusively in Los Angeles County, California. If any provision of this Agreement is invalid, it is to that extent to be deemed omitted. The remainder of this Agreement is valid and enforceable to the maximum extent possible. Customer may not assign or sublicense, without the prior written consent of ServiceMob, Customer’s rights, duties, or obligations under this Agreement. The waiver or failure of a Party to exercise any right provided for in this Agreement shall not be deemed a waiver of any further right of such Party under this Agreement. The provisions of this Agreement which by their nature or express language are intended to survive the termination or expiration of this Agreement, including Sections 1, 3, 4, 5, 6, 7, 9, 10, 11, 12, and 13. Notices will be sent by certified or registered mail (return receipt requested) or reputable overnight courier with shipment tracking capabilities.

Security

Last Updated: March 7, 2024

Note: Items listed below and language in specific items may not be applicable to your business. Please review and utilize the security controls that are. If you have any questions, please contact the ServiceMob business strategy team.

Organizational Security

  • Information Security Program: We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
  • Third-Party Audits: Our organization undergoes independent third-party assessments to test our security and compliance controls.
  • Third-Party Penetration Testing: We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
  • Roles and Responsibilities: Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
  • Security Awareness Training: Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality: All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
  • Background Checks: We perform background checks on all new team members in accordance with local laws.

Cloud Security

  • Cloud Infrastructure Security: All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
  • Data Hosting Security: All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Each tenant has their own database with network isolation and firewalls to enforce the seperation.
  • Encryption at Rest: All databases are encrypted at rest.
  • Encryption in Transit: Our applications encrypt in transit with TLS/SSL only.
  • Vulnerability Scanning :We perform vulnerability scanning and actively monitor for threats.
  • Logging and Monitoring: We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery: We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
  • Incident Response: We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

  • Permissions and Authentication: Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
  • Least Privilege Access Control: We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews: We perform quarterly access reviews of all team members with access to sensitive systems.
  • Password Requirements: All team members are required to adhere to a minimum set of password requirements and complexity for access.
  • Password Manager: All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

  • Annual Risk Assessments: We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
  • Vendor Risk Management: Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@servicemob.com

Last updated: March 7, 2024

This License and Services Agreement (this “Agreement”), dated as of the date set forth above, (the “Effective Date”), is by and between ServiceMob, Inc. (“ServiceMob”), and the Customer set forth above. (“Customer”).