Blogs & Resources

Los Angeles Times names Anuj Bhalla a 2024 CEO Visionary

"During his tenure at Accenture, he led the Service Analytics practice and filed three patents in the customer service field, demonstrating his innovative thinking."

Anuj Bhalla

September 2, 2024

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Center Stage: Morgan Stanley Highlights serviceMob in Video

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With a shared commitment to fostering inclusivity and empowering individuals to succeed, MSIVL's support has been instrumental in fueling serviceMob's growth and success.

Articles

March 7, 2024

Gratitude to Morgan Stanley: Empowering Startups Through the Inclusive Ventures Lab

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For years, teams have used operational efficiency metrics, case/ticket metrics, and subpar perceptual survey data with response rates well below 15% to make any decision about suppor

Articles

March 7, 2024

The Hamster Wheel Dilemma: Why Support Metrics Aren't Changing

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Now, you might wonder, why does data entropy matter in the realm of customer service and support? The key lies in the partitions of your tech stack.

Articles

March 7, 2024

Data Entropy - The Mission Impossible of Service & Support

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“The need for human assistance comes in when we have unique and complex issues that don’t have enough data to solve them effectively.”

Media

March 7, 2024

Anuj Bhalla Discusses Future-proofing Customer Service with AI in a Shep Hyken Podcast

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Forcing channels on customers prescriptively vs. understanding issue and customer preferences really creates a multitude of problems, including repeat contact demand, re-work, poor CSAT, and ultimately churn. Its still baffling to me that accessing the voice channel for customers is still harder than ever.

Articles

March 7, 2024

Answer Contacts, Solve Problems: Making life easier for Experience & Support Executives

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Seriously—I still cannot believe in 2024 here we are, still thinking surveys are the best dataset we can get. When it comes to cases, we create no common linkage to the behaviors of customers, nor do we collect all the data in a meaningful way to truly reduce OPEX, improve Gross Margin, and drive consistent service outcomes.

Articles

March 7, 2024

Blogs & Resources

Los Angeles Times names Anuj Bhalla a 2024 CEO Visionary

Latest posts

Center Stage: Morgan Stanley Highlights serviceMob in Video

Gratitude to Morgan Stanley: Empowering Startups Through the Inclusive Ventures Lab

The Hamster Wheel Dilemma: Why Support Metrics Aren't Changing

Data Entropy - The Mission Impossible of Service & Support

Anuj Bhalla Discusses Future-proofing Customer Service with AI in a Shep Hyken Podcast

Answer Contacts, Solve Problems: Making life easier for Experience & Support Executives

Why Piles and Piles of Cases and Tickets - Suck the life out of support...

In a galaxy not to far away: serviceMob's Odyssey to Experiential Support

ServiceMob Featured in the Orange County Business Journal

The Hidden Dilemma in Customer Support: Quantifying Customer Experiences