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Los Angeles Times names Anuj Bhalla a 2024 CEO Visionary
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Los Angeles Times names Anuj Bhalla a 2024 CEO Visionary

"During his tenure at Accenture, he led the Service Analytics practice and filed three patents in the customer service field, demonstrating his innovative thinking."

Anuj Bhalla
Anuj Bhalla
September 2, 2024

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serviceMob is excited to announce our formal commercial in partnership with Morgan Stanley has been released! Give it up for the Mob!!!
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March 12, 2024

Center Stage: Morgan Stanley Highlights serviceMob in Video

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With a shared commitment to fostering inclusivity and empowering individuals to succeed, MSIVL's support has been instrumental in fueling serviceMob's growth and success.
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March 7, 2024

Gratitude to Morgan Stanley: Empowering Startups Through the Inclusive Ventures Lab

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For years, teams have used operational efficiency metrics, case/ticket metrics, and subpar perceptual survey data with response rates well below 15% to make any decision about suppor
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March 7, 2024

The Hamster Wheel Dilemma: Why Support Metrics Aren't Changing

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Now, you might wonder, why does data entropy matter in the realm of customer service and support? The key lies in the partitions of your tech stack.
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March 7, 2024

Data Entropy - The Mission Impossible of Service & Support

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“The need for human assistance comes in when we have unique and complex issues that don’t have enough data to solve them effectively.”
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March 7, 2024

Anuj Bhalla Discusses Future-proofing Customer Service with AI in a Shep Hyken Podcast

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Forcing channels on customers prescriptively vs. understanding issue and customer preferences really creates a multitude of problems, including repeat contact demand, re-work, poor CSAT, and ultimately churn. Its still baffling to me that accessing the voice channel for customers is still harder than ever.
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March 7, 2024

Answer Contacts, Solve Problems: Making life easier for Experience & Support Executives

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Seriously—I still cannot believe in 2024 here we are, still thinking surveys are the best dataset we can get. When it comes to cases, we create no common linkage to the behaviors of customers, nor do we collect all the data in a meaningful way to truly reduce OPEX, improve Gross Margin, and drive consistent service outcomes.
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March 7, 2024

Why Piles and Piles of Cases and Tickets - Suck the life out of support...

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Despite the wealth of cases, tickets, and interaction insights, businesses face a fundamental challenge – the struggle to model data from the customer's perspective.
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March 7, 2024

In a galaxy not to far away: serviceMob's Odyssey to Experiential Support

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March 7, 2024

ServiceMob Featured in the Orange County Business Journal

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The industry acknowledges the importance of improving customer experience, yet it largely lacks the conceptual data needed to understand customer behaviors and experiences
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March 7, 2024

The Hidden Dilemma in Customer Support: Quantifying Customer Experiences

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Copyright © serviceMob | Illustrations from Blush Designs I Photos from Unsplash I Last Updated Feb 25, 2023