This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies prepare for the potential impact of AI on job roles in the service industry?
How can companies effectively measure and manage processes to improve customer service experience?
What impact does AI have on workforce optimization and the need for reskilling in the service industry?
What role does “augmented intelligence” play in supporting employees in their roles in the service industry?
How does AI contribute to enhancing productivity and efficiency in the service economy?
Listen to the podcast episode here: https://hyken.com/amazing-business-radio-show/generative-ais-impact-on-customer-service-and-employee-empowerment/