Anuj Bhalla
Founder & CEO
Anuj is the founder and visionary of serviceMob. He can be seen winning a pitch competition or coding a proprietary algorithm.
Anuj is the Founder and CEO of serviceMob, a customer service enterprise technology company based in Southern California.
Anuj is a tireless advocate for the customer experience and passionate about helping companies achieve meaningful relationships with their customers. He believes that technology (including Artificial Intelligence, Predictive Analytics, Machine Learning, Social Platforms, and loT), if used effectively, can solve big customer-service issues. Anuj has authored three US Patents in the space.
Prior to founding serviceMob, Anuj led the Service Analytics Strategy group for Accenture, and served as the Innovation Lead for Internet & Social Media clients in Silicon Valley. At Accenture, he worked over a decade with some of the largest companies on the planet to help devise and implement strategies to become more customer-centric and achieve measurable business outcomes.
Anuj holds a Bachelors in Applied Mathematics from the University of California, Berkeley, and an MBA as a Sloan Fellow from the Massachusetts Institute of Technology, where he concentrated on innovation and analytics.
Articles by Anuj
-
Articles
The Complete Guide to Demand Prevention in Customer Service
40-60% of customer service contacts are repeat or avoidable. Learn why demand prevention, not demand handling, is the key to transforming service operations.
-
Articles
What Is an Experiential Answer Engine for Customer Service?
Discover what an Experiential Answer Engine is, how it differs from traditional CX analytics, and why serviceMob created a new category for customer service intelligence.
-

Articles
Los Angeles Times names Anuj Bhalla a 2024 CEO Visionary
"During his tenure at Accenture, he led the Service Analytics practice and filed three patents in the customer service field, demonstrating his innovative thinking."
-

Media
Anuj Bhalla was featured on The Industry Show, a podcast by Dr. Nitin Bajaj
A big thank you to Nitin and The INDUStry Show for helping highlight our founder, company and vision!
-

Media
MIT Sloan CIO Symposium Selects Finalists for 2024 Innovation Showcase from PR Newswire
Published from PR Newswire, the 21st annual MIT Sloan CIO Symposium, today announced the 10 finalists for its 2024 Innovation Showcase.
-

Articles
serviceMob Kicks Off Irvine Tech Week with Joshua Lee and Somasundaram Subbu
I’m super excited and humbled to join an esteemed panel and workshop for Irvine Tech Week for the second consecutive year representing serviceMob!
-

Articles
Nomination Alert for the 2024 Excellence in Entrepreneurship by the Orange County Business Journal
The Excellence in Entrepreneurship Awards celebrate individuals who embody the American entrepreneurial spirit, and Anuj is among a distinguished group nominees representing the best in Southern California.
-

Media
Center Stage: Morgan Stanley Highlights serviceMob in Video
serviceMob is excited to announce our formal commercial in partnership with Morgan Stanley has been released! Give it up for the Mob!!!
-

Articles
Gratitude to Morgan Stanley: Empowering Startups Through the Inclusive Ventures Lab
With a shared commitment to inclusivity and to helping individuals succeed, MSIVL's support has been instrumental in fueling serviceMob's growth and success.
-

Media
Anuj Bhalla Discusses Future-proofing Customer Service with AI in a Shep Hyken Podcast
“The need for human assistance comes in when we have unique and complex issues that don’t have enough data to solve them effectively.”
-

Media
serviceMob Featured in the Orange County Business Journal
-

Media
serviceMob Thrilled to Join Morgan Stanley's Global Inclusive Ventures Lab with 22 Promising Startups
The program was also listed as one of Global Finance’s Best Innovation Labs of 2023. We look forward to be a part of this accelerator program!
-

Media
serviceMob's Anuj Bhalla in the Spotlight: USA Today Interview
“What we do is, we actually work with all the systems that you've chosen for your contact center,” Anuj said.
-

Media
Anuj Bhalla featured in the prestigious LA Times B2B Publishing
Join us in celebrating Anuj Bhalla's well-deserved recognition as a visionary CEO, and we extend our gratitude to the Los Angeles Times B2B Publishing team for this esteemed acknowledgment.
-

Media
MIT Startup Exchange highlights how serviceMob is transforming the customers service data ecosystem
“The current state of customer service is painful,” says Bhalla. And his long-term vision is to improve customer service at every touchpoint.
-

Media
serviceMob Achieves SOC 2 Type 2 Compliance Certification
"Obtaining SOC 2 Type 2 compliance certification is a significant milestone for serviceMob,” said Anuj Bhalla, Founder & CEO of serviceMob.
-

Media
Anuj made an appearance on LeadrPro Growth's podcast with Chris Sheng
Anuj made an appearance on LeadrPro Growth's podcast with Chris Sheng to discuss his journey as a startup founder in the B2B SaaS space
-

Media
Making Customer Service Great Again
Our CEO, Anuj Bhalla, was invited by Orchid Black to talk about making customer service great again for The Dirt podcast.