Irvine-based software firm serviceMob wants to make customer service less painful for consumers.
Between social media and live chats, there are multiple channels for customers to express their discontent to a company.
“There’s so many ways to talk to a business,” Anuj Bhalla, CEO of serviceMob, told the Business Journal.
serviceMob’s customer service analytics pull data across all these touchpoints for companies and measures the effectiveness of a company’s customer service.
Check out the full article here: https://www.ocbj.com/technology/servicemob-tackles-customer-service-for-businesses/