Roger is a self-taught software engineer based in Ventura, California. Roger joins us from a lifetime of tinkering across a variety of hardware and software disciplines. At serviceMob, Roger supports the backend infrastructure, security, and data team as our Software Engineer. As a code wizard, Roger also provides full-stack frontend assistance.
Customer Service is often given a bad rep, since it's challenging to get right and is often used when the customer is already experiencing a problem. At ServiceMob, I enjoy the challenge of taking the qualitative realm of customer service and approaching it with a quantitative, data-driven mindset to help companies deliver better experiences for their customers.