As the Head of Data and Product Solutions, Brian leads the data science team and grows all facets of the data analytics for serviceMob’s product . Brian is responsible for building the methodology and architecture of unifying clients’ data across multiple service platforms to derive business intelligence insights.Brian has an extensive track record in modeling client data, consulting best practices for utilizing analytics, and information management.
Prior to joining serviceMob, Brian worked at Treasure Data, KPMG, and Accenture.Brian holds a Bachelors of Science in Industrial Engineering from Iowa State University. Earlier in his career, he collaborated with our Founder Anuj where they implemented legacy work in Service Analytics. Outside of work, Brian loves skiing & cars.
Customer service has ample amounts of data for building business insights and analytics/models to be performed. These insights are crucial to making sound business decisions and allow for continuous customer service improvement.