Resources
What serviceMob publishes: articles and case studies, the metrics glossary, and the platform changelog.
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Articles, case studies, media
Blog and resources
What service data says when someone finally reads it. Articles on modeling the experience as data, the metrics that predict churn, and the operations that stopped counting contacts.
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Definitions you can cite
Metrics glossary
AMPRx, CPRx, APRx, DTRx, 1CX Rate, BD-FCR and PECs, each with its definition, why it matters and the figures behind it, on anchored links.
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Platform releases
Changelog
What shipped in the platform, by release: new screens, exports and metrics.