Products
One Brain. Four ways to act on the experience.
Every serviceMob product runs on the same model of your customers' experiences. The Brain builds that model from every service and support input plus your enterprise data. The other three act on it: coaching, voice and workforce.
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100%
of experiences measured, where surveys sample about 5%
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R² 0.981
AMPRx to CSAT and NPS. Handle time explains 7%.
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$100M+
delivered to client bottom lines since coming to market
The four products
Modeled once. Acted on everywhere.
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Core
The Brain and Answer Engine
The Data Ontology and the Large Ontology Model together are the Brain: the experience modeled as structured data. The Brain enables the Answer Engine, the signal layer that shows the effort, cost and cause your dashboards hide, and answers questions about them through mobAI and Data Journals.
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Coaching
Agentic Performance Management
Every agent coached on the experiences they leave behind. Human specialists and AI agents measured on one scale, by 1CX Rate, CPRx and AMPRx per issue type, compared with peers, with the talk tracks that close the gap.
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Voice
Ontological Voice Agents
Voice AI trained on your Experience Data Ontology, so it resolves the reason for the call. Every conversation feeds AMPRx, CPRx, 1CX Rate and PECs back into the model as a learning signal.
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Workforce
WFMaaS
Workforce Management as a Service. Forecasting, scheduling, real-time adherence and intraday management run for you, on Forecasting as a Service predicting demand from the business signals that create it, at 15-minute intervals.
How they fit
The Answer Engine works at three altitudes.
Frontline observability for operations: which agents are struggling to resolve, which teams, site by site and agent by agent, with the detail to prevent the repeat.
Agentic Performance Management: every agent coached, human specialists and AI agents on one scale, reducing customer effort.
The executive layer: Data Journals plus mobAI. Leaders ask questions and receive clarity across enterprise data modeled experientially, so the business units causing demand know exactly what to change to prevent it.
Ontological Voice Agents and WFMaaS act on the same model. The voice agents resolve the contacts that still arrive, and the workforce service staffs for the demand that remains.
How we deliver
The people ship with the software.
Every product arrives as Software with a Service: the platform plus a Forward Deployed team that builds your ontology, runs the program and stays as your systems change. One fee covers both. Pricing is set in your proposal.
FDE
Forward Deployed Engineers
Build and validate the data ontology, normalize fragmented data and establish secure pipelines.
FDS
Forward Deployed Strategists
Advisory, roadmaps, operating model design and the recommendations that move the business units causing demand.
FDDS
Forward Deployed Data Scientists
Predictive models, experiential analytics and the statistical validation behind every number we publish.
SME
Subject Matter Experts
Contact center, CRM, workforce management and industry depth, inside your operation from the first week.
Questions
Before you pick a product.
Which product should we start with?
The Brain. Every other product reads the model it builds. A working session settles which business unit to model first and which of the other three products the data calls for.
Do we have to replace our contact center tools?
No. serviceMob is technology agnostic and sits on top of the systems you already run: CCaaS, CRM, WFM, QA, ticketing, case management, bots and homegrown tools. Every one of them produces an output. The Brain ingests them as inputs.
How are the products priced?
In words, here: the Brain and Agentic Performance Management per active agent, Ontological Voice Agents by tenant on usage plus hosting, WFMaaS per FTE per month with implementation per business unit. The figures are in your proposal.
Start with the model. Everything else reads it.
A working session with a Forward Deployed Strategist covers which business unit to model first and what the Brain would show in the first weeks.